To find the updated delivery charges, please refer to Delivery options
1.1 We endeavour to ship your order within 1 business day - Standard UK delivery is normally within 3 to 5 business days. International orders are generally received in 5 to 7 business days.
1.2 Deliveries will be made by the Carrier to the address stipulated in your order. You must ensure that someone is present to accept the delivery.
1.3 If we are not able to deliver your Goods within 5 business days of the date of your order, we shall notify you by e-mail to arrange another date for delivery.
1.4 We may deliver the Goods in instalments if they are not all available at the same time for delivery. In the unlikely event that an item you ordered is not in stock we reserve the right to substitute it with smaller pack sizes, making up the required quantity, and/or another Brand of similar quality. Failing this we will either a) automatically refund the item or, b) if the item(s) represent a major part of your order, we would email you to advise you of the situation, with potential options, and request your advice on how you would like to proceed.
1.5 Goods are sent at our risk until signed for by you or by any other person at the address you have given to us. Where delivery instructions are left, that is without signature, we cannot not be held responsible for any missing goods. For example, if you request us to keep the goods in a place outside your home or, in an outhouse that could be accessed by 3rd parties. The risk lies with you.
1.6 All Goods must be signed for on delivery by an adult aged 18 years or over. If no one of that age is at the address when the delivery is attempted the Goods may be retained by the driver. When your Goods arrive, it is important that you check immediately the condition and quantity. If your Goods have been damaged in transit, you must refuse the delivery and immediately contact us so that we may dispatch a replacement quickly and minimise your inconvenience.
1.7 Signing "Unchecked", "Not Checked" or similar is not acceptable.
1.8 When Goods are sent by post. We will send you a message by email to tell you when we have despatched your order.
1.9 If we agree with you to deliver on a particular day or at a particular time, we will do our best to comply. But no time given is to be treated as contractual. So we are not liable to you for any expense or inconvenience you incur on account of delayed delivery or non-delivery.
1.10 Time for delivery specified on the order, if any, is an estimate only and time shall not be of the essence.
1.11 We are happy for you to pick up Goods from our shop/ warehouse provided you make an appointment in advance and payment has been received into our bank.
1.12 If you pick up Goods from our premises then:
12.1 we will not be able to assist you in loading heavy items;
12.2 Goods are at your risk from the moment they are picked up by you or your Carrier from our shop / warehouse;
12.3 you agree that you are responsible for everything that happens after you take possession of the Goods, both on and off our premises, including damage to property of any sort, belonging to any person.
1.13 Our standard Delivery charges are listed under “Delivery Options” in our website. Delivery charges are calculated based on the order value and your postcode area. All charges are based on a maximum weight of 20kg including packing. For larger packages, please contact us before placing your order.